Refund policy

SNOOZY PAWS — REFUND & RETURN POLICY
Last updated: June 2026

We stand behind every product we sell. If something isn't right, we'll make it right.

30-DAY SATISFACTION GUARANTEE
You have 30 days from the date you receive your order to request a return or refund.

ELIGIBLE FOR RETURN
- Items in unused, original condition with packaging intact.
- You must contact us FIRST at support@getsnoozypaws.com before sending anything back.
- Items sent back without prior approval will not be accepted.

HOW TO START A RETURN
1. Email us at support@getsnoozypaws.com with your order number.
2. Tell us what went wrong — we respond within 24 hours.
3. If approved, we'll send return instructions.

WHO PAYS FOR RETURN SHIPPING
- Defective, damaged, or wrong item received: we cover it (or send a free replacement).
- Changed your mind / didn't like it: customer covers return shipping.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or is the wrong product, email us right away with a photo. We'll either send a free replacement or issue a full refund including shipping. For damaged/defective items under $50, no need to ship anything back — we'll just send a new one.

NON-RETURNABLE ITEMS
- Cooling mats that have been used or opened (hygiene reasons) — unless defective.
- Items returned after the 30-day window.
- Items not in original condition.

REFUND PROCESSING
Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take additional time to post the credit.

EXCHANGES
We don't do direct exchanges. Return the item and place a new order for the size/color you want.

CONTACT
support@getsnoozypaws.com — we answer every email within 24 hours.